Frequently Asked Questions
I have received my GOSPACE. How should I start?
- Make sure your GOSPACE is fully charged
A charging cable is already included in your package. Connect it to a USB socket to charge. Press the on/off button of GOSPACE to check battery level, it is full when all four LED lights are on.
- Insert a suitable SD card
Push in your SD card until GOSPACE locks it inside its slot. GOSPACE supports all standard-sized SD card up to 2TB of recent production. Most SD produced in the past 5 years are supported, although we suggest at least Class 10 cards for smooth operation. GOSPACE is requires a SD card to operate.
- Install GOSPACE APP for your mobile devices
Android and iOS devices must connect GOSPACE with app. Both apps are available to download at Play Store and App Store by searching “MyGOSPACE”. You may also find the link here <<< hyperlink to url
Install the app and approve all requests to access your storage.
- Switch on your GOSPACE
Press on/off button on GOSPACE once to enter power bank mode. White LED will light up indicating its power level. You can use GOSPACE to charge other USB devices in this mode.
Hold down the on/off button for 15 seconds to turn on storage mode. A green light will turn on and flash occasionally. Once GOSPACE is ready, two green lights will be visible with one flashing occasionally.
- Link up with your cloud storage drive
Create account for Dropbox and Google Drive first if you haven’t.
On the GOSPACE app, click on the cloud logo on the top three-item selector. You can see two buttons for Dropbox and Google Drive linkage respectively.
- Connect your device to GOSPACE
Please go to Wi-Fi setting on your mobile device. Disconnect all existing Wi-Fi connections. You should be able to browse and locate Wi-Fi connections named “GOSPACE-XXXX” and “GOSPACE-5G-XXXX” with the last 4 digits being the unit number of your GOSPACE. Connect to either of them, “5G” will provide faster transfer speed while the one without will provide better range and penetration.
- Open your GOSPACE app
Open your GOSPACE app and press on the “phone” button on the top selector. If GOSPACE does not connect automatically, press “Search GOSPACE” to connect. Once connected, you can see the number of each type of file displayed.
- Browse your files on GOSPACE app
You can click on the four buttons to view files of each type. You can also browse all files at “View all files”. On the top three-item selector, you can view files on your mobile device and connected cloud storage as well.
- Streaming and handling the files
As GOSPACE supports streaming of photos, videos, music and documents, you can click on the files to view them directly, without moving them to your device first.
- Moving files from and to GOSPACE
Browsing through GOSPACE, you may move files to your connected mobile device or cloud storage easily by selecting the file and press “copy”. On the other hand, you can do the same on mobile device and cloud storage page, moving the desired file between the 3 places.
- Connect to World Wide Web while through with GOSPACE
GOSPACE has a built-in Wi-Fi hub allowing you to continue using Wi-Fi for internet. To do so, enter “setting” by clicking the upper right button. You may click “internet” under “Network” and choose an open Wi-Fi for internet.
Setting > Internet > Network
- Unlink a cloud storage account
GOSPACE can only link up with one Google Drive and one Dropbox account at the same time. If you would like to switch to another account, access setting and click “clear local cache”, you will be able to setup for another cloud drive account afterward.
Setting > Clear local cache
- Switching off your GOSPACE device
You may hold your on/off button for 20 seconds to completely shut down GOSPACE. It takes a little longer to completely shutdown, so please wait for at least 1 minute before attempting to restart the device.
What is GOSPACE?
How can I recharge GOSPACE?
How many hours its battery last with full charge?
Can I use GOSPACE when there is no internet connection?
Is it compatible with Apple and Android devices?
What colors do you offer?
Which types of SD card can GOSPACE support?
How does it integrate with other connected devices?
Can I carry GOSPACE on a plane?
Does GOSPACE come with AC wall charger and USB-C cable?
Why would I buy GOSPACE over any other Portable Storage Devices?
-GOSPACE comes with the fastest 5G Wi-Fi. GOSPACE transfers 3 times faster than most devices. You can stream your favorite movie or music seamlessly.
-Your device can stay connected to Wi-Fi even when it is connecting with GOSPACE. You can have full access to GOSPACE and the internet at the same time, no compromise.
Why my phone cannot to the Wi-Fi of GOSPACE despite following all the instructions?
Please make sure you have a valid SD card inserted. Please also check that your phone setting allows connecting to a Wi-Fi network without access to the internet. Some phones are locked from doing so by factory setting. You can change this at “mobile network settings”. Thank you.